From what age can I use Kernel products?

Our products are designed for normal, combination to oily skin prone to imperfections and can therefore be used from puberty. They are also suitable for more mature skin prone to imperfections.

How long can products be kept after opening?

After opening, the shelf life of our products is 12 months as indicated on the packaging. We mention the PAO, that is to say the Period After Opening, on each of our products. You can see on our cases a pictogram representing an open jar indicating the recommended period of use.

How do I store my products?

We recommend storing Kernel products and their refills in a dry environment and at room temperature. Some products may evolve over time due to their high composition of natural materials. These are generally not inert and may tend to change color or odor over time. However, we control the stability of our products in order to guarantee maximum efficiency and safety under normal conditions of use. If in doubt, you can contact us at the following email address: or fill out the contact form directly on our Contact page.

How can I benefit from personalized advice for my acne-prone skin?

We have provided you with a free skin diagnosis on our site as well as advice or "kerneltips" that can help you better understand the specificities of your skin and how to take care of it. The Kernel team also remains available to advise you and answer your questions at the following address: or via our contact form on our Contact page.

How do I contact you if I have a question about one of your products?

If you have any questions or would like to know more about one of our products, we invite you to consult the questions and answers already published on the "FAQs" page because it is possible that we have already answered your question. If you wish, you can also ask us your questions at or via our contact form on our Contact page. We will be happy to answer all your questions.

In what order should Kernel products be applied?

We recommend following the full Kernel routine to correct your imperfections. First, cleanse your skin with our ATLAS cleansing gel then apply our ALFAA purifying mask and finally moisturize it with our CANVA moisturizing cream.

Are there any contraindications to using Kernel products if I am pregnant?

We cannot formally guarantee the compatibility of the ingredients in our products with pregnancy. We advise you to always seek medical advice before using any cosmetic products.

Can men use Kernel products?

Absolutely, Kernel products are unisex and intended for both men's and women's skin.

Do Kernel products contain parabens?

Parabens are preservatives that can be used in cosmetics. At Kernel, we have chosen not to include these comedogenic ingredients in the formulation of our products. We will always offer you healthy and natural products for your skin.

Are Kernel products certified organic?

Our products are composed of at least 99% ingredients of natural origin and we favor clean compositions without controversial ingredients such as silicones, parabens, PEGs, sulfates, mineral oils and ingredients of animal origin. Although our products are not yet certified organic - obtaining cosmetic labels can take some time - they are designed to be harmless to your skin.

Are Kernel products available at points of sale?

Our products are not yet available at points of sale. We will keep you informed as soon as this happens. In the meantime, you can find them on our website

Are Kernel products photosensitizing?

Yes for our mask because it contains fruit acids which can be photosensitizing.

Are Kernel products vegan?

We guarantee that all our products are vegan, meaning that none of our treatments contain any cosmetic components of animal origin.

Where are Kernel products made?

Kernel products are designed in France and manufactured in Morocco. All our ingredients, 99% natural, are fairly sourced, in particular our argan oil which comes from Moroccan cooperatives to which we donate a percentage of our turnover.

Can I use Kernel products if my skin is reactive?

We advise you, before each use of our products and if your skin is usually reactive, to apply a small quantity of the product in the crook of the elbow before applying to the face. If you do not notice any allergic reactions, you can apply the product to your entire face.

What should I do if I have an allergic reaction to Kernel products?

All our products are tested under dermatological control, however each skin may react or not tolerate an ingredient depending on its sensitivity or current condition, we therefore advise you to stop using it immediately.

What should I do if my bottles are empty?

We advise you not to throw away your bottles! For each Kernel product, we have designed plastic refills made from recycled waste. Once your product is finished, you do not need to repurchase the entire bottle, simply refill your bottle with a Kernel refill. Our refills will allow you to reduce your plastic consumption by 70% compared to buying a standard bottle.

What are the indications relating to the smell of the products?

Our products have a very high rate of naturalness, for this reason, our products may have odors which vary depending on the type of product, but also according to the batch or after opening. The more or less pronounced intensity of the product's odor has no impact on their effectiveness.

What are the precautions for use if I have allergies?

If in doubt about the presence of an ingredient to which you may be allergic in one of our products, do not hesitate to ask us the question in advance and test your product in the crook of the elbow before application to verify that your skin tolerates the product well.

What will be the results on my skin after applying the products?

We invite you to wait several weeks of regular use to see the effects of our products on your skin because cell renewal can take up to 4 weeks. The active ingredients contained in the products can be visibly effective on the skin from 6 weeks. It is also possible that one of our products is not suitable for your skin. Skin reacts differently and is more or less receptive to products depending on numerous factors (skin pH, presence of dead skin, perspiration, etc.) which can alter the effectiveness of the product.

Are your products tested on animals?

None of Kernel's products are tested on animals in accordance with current European regulations. We guarantee that they are not made of animal materials either. Our products are tested in the laboratory on a sample of people as well as with volunteers during our beta test campaigns.

Our engagements

How do our refillable bottles help reduce plastic consumption?

All our products are infinitely refillable, a unique novelty in the cosmetics industry! When your product is finished, you keep your bottle and only buy the inner refill. This innovative refill system saves up to 70% of plastic when repurchasing a refill compared to repurchasing a standard cosmetic bottle.

How does our production circuit support women’s cooperatives?

Upstream of our production circuit is the extraction of argan oil which is used in our products. This argan oil is produced by hand by cooperatives of Berber women in the south of Morocco from whom we obtain our supplies, this allows us to support them by purchasing their production at a fair price. We are also committed to donating a percentage of our turnover to these cooperatives. In addition, our partner laboratory also employs 90% women.

What is our commitment to transparency?

All our formulas are developed from A to Z with our partner laboratory certified to standards. We are committed to creating natural and targeted formulas according to precise specifications. The list of ingredients used in each of our products is detailed on all our product sheets so that all our customers can understand their exact composition.

What are the environmental benefits of our products?

All our products contain only natural and plant-based ingredients not derived from petrochemicals or animal materials, which allows us to contribute to the preservation of the environment and animal welfare.

Customer account

How do I create my Kernel account?

To create your Kernel account, simply click on the man icon in the menu at the top right and then create your Kernel account. You will have access to your order history and much more.

How do I access my Kernel account?

To access your Kernel account, simply click on the man icon in the menu at the top right then log in with your username and password.

How do I change my password?

To change your password, simply click on the man icon in the menu at the top right then change your password once in your account.

What should I do if I forgot my password?

If you have forgotten your password, simply click on the man icon in the menu at the top right then indicate on the next page that you have forgotten your password, a reset email will then be sent to you.

How can I subscribe to the newsletter?

To receive our new products, our newsletter, benefit from promotional offers and exclusive preview content, go to the bottom of our site on the right to enter your email address then click on the “Subscribe” button. . You are now subscribed to our newsletter!

What should I do if I can't create my account or change my information?

If you encounter any problems during the creation of your account or after, do not hesitate to contact us at the following email address: or via our contact form on our Contact page. We will be happy to help you!


Is payment secure on

Your online payment is 100% secure on our e-commerce site. The banking transaction will be carried out directly between you and our banking organization via the certified financial intermediary of our e-commerce CMS. We guarantee that no data is stored on our servers and that the confidentiality of your banking information is guaranteed.

How can I use my promo code?

To use your promo code, simply enter it in your shopping cart before confirming your order.

What are the different payment methods?

You can pay for your purchases with all types of credit cards or PayPal.

What should I do if my payment has been declined?

After having validated your order and entered your bank card, our service provider queries your bank to validate the payment and give authorization. If a payment is refused, we recommend that you retry your purchase or contact your bank to find out more about the cause of the refusal.

How do I obtain an invoice for my order?

You will automatically receive your invoice by email upon your purchase, you can also find it in your Kernel customer account.

Delivery of orders

How much is shipping ?

The cost of delivery is indicated in the basket when confirming the order, it depends on the delivery method.

What are the delivery times ?

Orders to France are delivered within 3 to 5 working days. Orders to the EU are delivered within three working days. Orders to the rest of the world are delivered within five to ten business days.

Will I pay taxes or customs fees?

Your order will not be subject to customs fees or any other taxes. However, if you have been asked for taxes or customs fees before or after receiving your order, please contact us at and we will contact the carrier to charge them to our account. . If you have already paid these fees, please send us proof of payment and we will refund these fees.

How do I contact Kernel customer service?

You can contact us 24/7 by email at or via the contact form on our Contact page, we will respond within 24 hours to 48 hours maximum from Monday to Friday excluding weekends and public holidays .

How can I access the tracking of my order?

As soon as your order is validated and prepared by our warehouse, you will receive a shipping confirmation email on which you will find your order tracking number as well as the logistics provider responsible for delivery. You can also find your tracking number by logging into your customer account. All you have to do is click on “track my package”, the link will redirect you to the website of our partner carrier.

I have neither received my order confirmation nor my tracking number?

Our emails may end up in your spam folder, please check if they are there.

I would like to modify the content of my order once it has been validated, how do I do it?

Unfortunately, it is impossible for us to add or remove one or more items to your order once it has been validated. We therefore invite you to place a new order.

I got the wrong delivery address, can I change it?

If you have entered the wrong delivery address, we may still be able to change it, it all depends on whether your order has been processed by our warehouse or not. If it has been supported we will no longer be able to modify it, otherwise we will be able to modify it without any problem. Do not hesitate to contact us at or via our contact form on the Contact page to inform us quickly.

I would like to cancel my order, is this possible?

Yes if the order has not yet been shipped. We can cancel and issue a refund. In this case, contact us as soon as possible by email via the address If the order has already been sent from our warehouse, unfortunately it will no longer be possible for us to cancel it. In this case, if you do not wish to keep your items, it is possible to return your products to us.

Where do you deliver?

Kernel delivers in France and Europe before opening internationally soon.

What are the different delivery methods?

Shipments are made by Colissimo or Mondial Relay.

What should I do if I have not received my order within the stipulated time?

If you cannot find your package following its delivery, we invite you to check with those around you (neighbors, caretaker, etc.) and your post office. If you find yourself in this situation, we invite you to contact us via our email address or via our contact form on our Contact page.

What should I do if my order is incomplete or damaged?

Your complete satisfaction is our priority. We invite you to contact us at the email address or via our contact form on our Contact page. We will make sure to resolve your problem as quickly as possible.

Contact us

How can I contact customer service if I have questions?

To contact the Kernel team, write to us at the following email address: or via our contact form on our Contact page. We will respond within 24 hours to 48 hours maximum from Monday to Friday, excluding weekends and public holidays.

I sent an email to, when will I receive a response?

We will respond within 24 hours to 48 hours maximum from Monday to Friday, excluding weekends and public holidays.

You have not found the answer to your question ?

Send us an email to or contact us via our contact form on our Contact page to tell us more about your request and our customer service team will get back to you as soon as possible. Don't forget to add your order number if you have one.